Megalodon Power Bank – Return & Refund Policy
At Megalodon Power Bank, we’re committed to delivering high-quality products and a reliable customer experience. If you’re not fully satisfied with your purchase, we offer a clear and fair return and refund policy. Please read the details below.
1. Eligibility for Returns
You may request a return if:
- The product is defective or damaged upon delivery.
- You received the wrong item.
- The product is unused, in its original packaging, and in the same condition as received.
Return Window: Returns must be initiated within 24 hours of receiving your order.
Non-Returnable Items:
- Used or damaged products due to customer handling
- Items without original packaging or missing accessories
- Clearance or final sale items
- Gift cards and digital products
2. How to Initiate a Return
To initiate a return, contact us at [contact@megalodonpowerbank.com] with your order number and a brief description of the issue.
Our team will review your request and provide return instructions.
Please pack the product securely and ship it back to the address we provide.
3. Refund Process
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 15–30 business days after approval.
Please note:
- Shipping fees are non-refundable, unless the return is due to our error.
- A ₹350 handling and shipping charge will be deducted from your refund amount.
- If the returned item is not in its original condition, a partial refund may be issued.
Example:
If your order total was ₹799, and you’re returning it for reasons other than our fault (e.g., no defects, you changed your mind), ₹350 will be deducted for handling and shipping.
You will receive a refund of ₹449.
4. Exchange Policy
We offer replacements only for products that are defective or damaged.
To request an exchange, contact us within the return window.
All exchanges are subject to product availability.
5. Return Shipping
Customers are responsible for the return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for your protection.
We appreciate your trust in Megalodon Power Bank. Our goal is to make sure your return experience is as smooth and fair as possible.
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