At Megalodon Power Bank, we strive to provide high-quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward return and refund policy. Please review the following guidelines carefully.
1. Eligibility for Returns
You may request a return if:
- The product is defective or damaged upon delivery.
- You received the wrong item.
- The product is unused, in its original packaging, and in the same condition as received.
Return Window: Returns must be initiated within [0-7 days] of receiving your order.
Non-Returnable Items:
- Used or damaged products due to customer handling.
- Items without original packaging or missing accessories.
- Clearance or final sale items.
- Gift cards and digital products.
2. How to Initiate a Return
- Contact us at [navnitd2d@gmail.com] or call [9910676074] with your order number and issue details.
- Our team will review your request and provide return instructions.
- Pack the product securely and ship it back to our return address.
- Once we receive and inspect the item, we will process the refund or replacement.
3. Refund Process
- Refunds will be issued to the original payment method within [e.g., 5-7 business days] after approval.
- Shipping fees are non-refundable unless the return is due to our error.
- If applicable, partial refunds may be granted for returned items that are not in their original condition.
4. Exchange Policy
- We offer replacements for defective or damaged products.
- If you need an exchange, contact us within the return window.
- Exchanges are subject to product availability.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service to ensure successful delivery.
We appreciate your trust in Megalodon Power Bank and are committed to ensuring a smooth return experience.